Privacy Policy

Introduction

Welcome to The Village Is Back ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, purchase our products, or participate in our programs and online communities.

By using our website and digital products, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

• Name
• Email address
• Phone number (if provided)
• Billing information
• Mailing address (when applicable)
• Account login information

Child Information

Parents may voluntarily provide limited information about their children when participating in The Village Is Back programs. Children should only access our digital products with the knowledge and consent of their parent or legal guardian.

Payment Information

Payments are securely processed through trusted third-party payment processors. We do not store complete credit card or banking information on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referral sources
• Cookies and similar technologies

How We Use Your Information

We use information to:

• Provide access to your membership
• Process purchases
• Deliver educational content
• Respond to customer support requests
• Improve our website and digital products
• Send important account updates
• Send newsletters and educational resources (you may unsubscribe at any time)
• Monitor platform safety
• Protect against fraud and unauthorized activity

Newsletter & Marketing Communications

When you sign up for The Village Voice newsletter, we collect your first name and email address. We only add you to the list when you explicitly check the consent box on the signup form.

Newsletter subscriptions are managed through Kit (formerly ConvertKit). Your email address and first name are securely shared with Kit so we can send you the emails you requested and honor unsubscribe requests.

You can unsubscribe at any time by clicking the link at the bottom of any newsletter email. Unsubscribing removes you from future marketing communications but does not affect transactional emails related to your account or purchases.

Children's Privacy

The Village Is Back is designed to serve families. Children under the applicable age required by law should only participate through an account created and managed by a parent or legal guardian.

Parents remain responsible for supervising their child's participation within our community. We do not knowingly collect personal information directly from children without appropriate parental involvement.

Community Safety

To help maintain a safe and positive environment:

• Parent accounts supervise child participation.
• Community activity may be monitored.
• Messages and content may be reviewed for safety and policy compliance.
• We reserve the right to remove content or suspend accounts that violate our Community Standards.

Cookies

We use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings, although some features may not function properly.

Third-Party Providers

We may use trusted third-party providers to operate portions of our website, including:

• Payment processing
• Transactional email delivery
• Kit (formerly ConvertKit) for newsletter subscription management and marketing emails
• Website analytics
• Community platforms
• Video conferencing
• Cloud storage
• Customer support

Each provider maintains its own privacy practices.

Information Sharing

We do not sell your personal information.

We may share information only when necessary to:

• Process payments
• Deliver digital products you've requested
• Comply with legal obligations
• Protect the safety and security of our users
• Enforce our Terms of Service

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to help protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Request a copy of your data

To exercise these rights, please contact us using the information below.

Account Termination

You may cancel your membership at any time according to your subscription terms. We reserve the right to suspend or terminate accounts that violate our policies or Community Standards.

Policy Updates

We may update this Privacy Policy from time to time. When changes are made, the revised Effective Date will be updated at the top of this page. Your continued use of our website constitutes acceptance of the revised policy.